Connect — Dialer & BPO platform built for scale

A complete calling platform for BPO and sales teams — desktop dialer, AI call audit, IVR support, ratio dialling, multi-DID options, and live monitoring in one stack.

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Unified dialer

Inbound & outbound calling built for scale

Handle every call — incoming and outgoing — from one platform. Power your sales, support, and BPO teams with intelligent campaign management, real-time analytics, and seamless calling at scale.

Starting from ₹999 per channel

Operations dashboard

Full analytics for campaigns, agents, and dispositions

See which teams and campaigns perform best with disposition breakdowns, connect rates, agent-wise stats, and live call volume charts.

Disposition reports with donut and bar charts
Agent-wise performance and call outcomes
Campaign comparison and daily call trends

Agent dialer

Call, disposition, merge, and transfer from one screen

Give agents a fast desktop dialer with live timers, contact details, disposition tagging, call merge, and warm transfer to teammates.

One-click dial with contact and attempt history
Add dispositions after every call
Merge and transfer calls to other agents

Live monitoring

Best feature

Listen, whisper, and barge into live calls

See which agents are available, on call, or offline in real time. Admins can listen silently, whisper coaching tips to the agent only, or barge in so both agent and customer hear you.

Listen — monitor calls without being heard
Whisper — coach agents privately mid-call
Barge — join the call for both parties

AI call audit

Best feature

Audit dispositions with AI summaries and transcripts

Compare what agents logged vs what customers actually said. AI generates summaries, transcripts, quality scores, and disposition match reports automatically.

AI transcription and call summaries
Disposition accuracy and mismatch detection
Token usage and cost tracking per audit

Advanced analytics

Campaign, team, and lead analytics in depth

Filter by date, campaign, and team to see total calls, interested vs not interested, conversion rates, daily trends, and lead distribution.

Conversion and interest rate tracking
Daily call volume line charts
Lead status distribution across campaigns

IVR builder

Build IVR menus, greetings, and call routing

Configure IVR flows with custom greetings, keypad routing, DID mapping, lead-list context, and per-menu call caps — then broadcast to callers at scale.

Upload greetings and map keypad routes
Assign DIDs and set blast caps
IVR analytics and duplicate-ready configs

6,000+
calls processed daily on active campaigns
45
agents monitored from a single live dashboard
3x
faster coaching with listen, whisper, and barge
14%
disposition accuracy lift with AI call audit

Testimonials

Connect replaced three tools for our BPO floor. Campaigns, dispositions, and live monitoring live in one place — and our supervisors finally have whisper and barge.
Aditya R.
Company Admin @ Euroasia BPO
The agent dialer is fast and simple. Reps disposition calls, transfer warm leads, and see callbacks without leaving the screen.
Gaurav P.
Sales Agent @ Team A Campaigns
AI call audit caught disposition mismatches we never would have spotted manually. Transcripts and summaries make coaching sessions much sharper.
Jaynish P.
Team Lead @ Pune Outbound

Frequently asked questions

What is BluTec Connect?

BluTec Connect is a complete calling platform for BPO and sales teams — desktop dialer, AI call audit, IVR support, ratio dialling, multi-DID options, and live monitoring in one stack.

Who is BluTec Connect for?

Connect is built for BPOs, call centers, and sales teams that need to scale outbound and inbound calling with monitoring, auditing, and flexible DID management.

How is Connect different from Echo?

Echo is AI voice calling for automated conversations, while Connect is a human-agent dialer platform for teams. Many teams use AI calling (Echo) for top-of-funnel and Connect for human-led closing.