Privacy Policy | BluTec.ai

Data We Collect

We collect information you provide and automatically collect usage data to operate and improve our Services.

Account Information

Name, email, company, address, phone number, payment details, and profile information you provide when creating an account.

Usage Data

IP address, browser/device type, geolocation (if enabled), cookies, browsing activity, and logs of interactions with our Services.

Service Data

Data processed through BLUTEC Scout or Hub, including social media profiles, business contacts, or leads as provided by you.

Sensitive Data

We do not generally collect highly sensitive data unless you provide it explicitly and with your consent (e.g., payment info handled by processors).

How We Use Your Data

We use your personal data to operate and improve our Services based on contractual necessity, legitimate interests, and consent.

Authenticate your account and provide customer support
Process payments and communicate about your account
Operate and improve our Services
Product development and analytics
Send marketing communications (with your consent)
Prevent fraud and ensure security

Your Data Rights

Depending on your location, you have certain data rights under applicable privacy laws.

GDPR (EU/EEA)

Right to access your personal data
Right to correct or delete your data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Rights related to automated decision-making

CCPA/CPRA (California)

Right to know what data we collect
Right to request deletion
Right to correct inaccurate information
Right to opt-out of data sharing
Protection from discrimination

India's DPDP Act (forthcoming)

Right to access personal data
Right to correct and update data
Right to delete personal data
Grievance redressal mechanisms

We may share your data with third-party sub-processors who help us provide the Services.

Third-Party Sub-processors

Cloud hosting providers (AWS, Google Cloud, Azure)
Payment gateways (Stripe, PayPal)
Analytics platforms (Google Analytics)
CRM providers (HubSpot, Salesforce)

Legal Disclosures

Compliance with legal obligations
Protection of rights and safety
Business transfers
Cross-border transfer safeguards

All sub-processors are contractually required to implement appropriate security measures and protect your data in accordance with applicable law.

Security Measures

We implement reasonable technical and organizational measures to protect personal data, consistent with industry standards.

Encryption of data in transit and at rest
Access controls and authentication
Regular security audits and monitoring
ISO/IEC 27001 principles compliance
Contractual requirements for sub-processors
Incident response and breach notification

Refund and Cancellation Policy

Our transparent refund and cancellation policy ensures you have clear understanding of your rights and our procedures.

Refund Eligibility

Refunds requested within 7 days of purchase
Service not yet utilized or activated
Technical issues preventing service use
Duplicate payments or billing errors

Non-Refundable

Services already used or consumed
Custom development work completed
Third-party integrations or licenses
Refunds requested after 7 days

Processing Time

Refunds are processed within 5–10 business days after approval. The refund will be credited to the original payment method used for the purchase.

Service Cancellation

Cancel anytime from your account dashboard
Email cancellation to info@blutec.ai
Services continue until end of billing period
No cancellation fees for monthly subscriptions

Data Retention

Data available for 30 days after cancellation
Export your data before cancellation
Automatic data deletion after 30 days
Backup data retained for 90 days

Annual subscriptions cancelled before the end of the term may be subject to prorated refunds based on unused service time. Contact our support team for assistance with annual subscription cancellations.

We may set a strictly necessary cookie named bt_locale with the value fr or en only. It contains no unique identifier and is used solely to open the French site for visitors in France and to keep that preference across pages. This cookie is not used for advertising or analytics.

Accessibility preferences (local only)

If you use our first-party accessibility menu, your choices are stored in your browser's localStorage under bt-a11y-prefs. These preferences never leave your device, are not sent to our servers, and are not used for tracking.